Customer Care Coordinator

Customer Care Coordinator, United Kingdom 

Evident was established as a 100% subsidiary of Olympus on April 01, 2022 and has fully acquired the Life Science Solutions and Industry Solutions businesses. Headquartered in Tokyo, Japan, EVIDENT employs around 4,500 people at a total of 57 locations worldwide. EVIDENT Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 14 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, EVIDENT offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

(Only ETCE) EVIDENT Technology Center Europe GmbH (ETCE) develops and produces intelligent software and hardware solutions for the field of microscopy as a worldwide "Center of Excellence".

As part of the Evident Customer Care Team team you will act as the first point of contact for our UK customers. Working closely with infield and in-house departments, the role will allow you to deliver a high level of customer experience. You will need to apply excellent attention to detail as well as having the ability to prioritise numerous activities. 

Key Duties

• To handle incoming customer enquiries taking ownership of the query
• To work cross-departmental where required to resolve a Customer query
• Coordinate the Customer correspondence following exhibitions/events, and work with inhouse sales associates for entry to company Salesforce     CRM system, follow up, or handover of sales lead/opportunity as required
• Coordinate at the request of Internal or External Sales, the provision of loan equipment to customers, in line with approval process
• Work on a rota creating install requests to provide efficient installation of customer equipment post shipping.
• Be proactive in speaking with our Customers keeping them updated on deliveries or queries that may arise
• Ensure in house checks for Due Diligence have been completed as per procedure, and quality of CRM information is checked periodically
• To implement and work to all applicable regulatory and quality requirements
• Work to all applicable Health, Safety and Environmental requirements related to our equipment

What skills will you hold?

•Experience working within a Customer Service team
•Working previously in B2B sales environment would be advantageous
•Knowledge of processes (Sales Coordination or Supply Chain)
•Familiar with Import/Export methods would be desirable
•Strong work ethic and willingness to learn
•System Knowledge CRM/Sales Force is desirable although full training would be provided

Personal Attributes
• Professional, calm and adaptable
• Well organised, Self-motivated, Methodical
• Able to work as part of a team and independently
• Able to communicate across all levels both via different channels

Your Benefits

• Annual leave entitlement of 26 days (3 days may be reserved for Christmas closure)
• Defined contribution pension scheme - Evident will match and double their employee contribution of 6% (6% employee + 12% employer = 18%) 
• Income protection 
• Life assurance 
• Private medical insurance 
• Free annual health check 
• Hybrid working model 
• Regular training courses 
• A motivated team and an interesting customer structure 

This is a full time position at our Stansted offices with hybrid working offered.

Right to Work in the UK is essential.

Job Type: Full-time, 12 month Fixed Term Contract. 

EVIDENT Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

Requirements