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Customer Care Representative

Customer Care Representative
?full-time
Ref#:279
LocationPoland
Category:Service
Date Added:March 17, 2023

Job Description

About The Role The Customer Care Specialist will be a part of Customer Care Team dedicated to distribution business in EMEA region located in Wroclaw and Prague. S/he will be responsible for post-sale customer care - direct interaction with our customers, proactive service, problem-solving, and interaction with internal units such as Sales, Sales Support, Service Technicians, Procurement and others. About You You are a highly customer-centric individual with excellent relationship management skills who enjoys working through challenges. You are proactive in proposing solutions and have a high sense of urgency and responsibility for own role and Team.

Job Duties

Your Responsibilities

  • Responding to incoming phone calls and e-mails in a timely and professional manner to deliver a positive customer experience in each interaction
  • Researching and resolving routine customer issues and requests independently
  • Partnering with internal units to provide tailored solutions to customer's non-standard or ad-hoc requests
  • Proactively escalating concerns to appropriate parties in anticipation of a customer complaint
  • Building sustainable relationships and trust with internal and external parties
  • Maintaining and demonstrating up-to-date relevant product and services knowledge to effectively guide clients and resolve issues
  • Acting as liaison between customers and internal stakeholders to ensure flawless customer care

Requirements

Your Qualifications

  • Professional working proficiency in English (verbal and written)
  • Minimum 4 years of relevant experience
  • University degree
  • Capability to communicate accurately and persuasively while demonstrating adaptability and empathy
  • Effective listening and logical skills, including capability to summarize information and offer solutions
  • Ability to build and sustain rapport with customers and internal units
  • Ability to work under pressure
  • Effective priorities management and organizational skills imperative
  • Capability to function both independently and as a part of a team
  • Willingness to continuously improve
  • Accountability for own and team's work
  • MS Office Proficiency (Excel, Word, Power Point)
  • Sales management/supply chain experience  preferred but not required
  • SAP working knowledge preferred but not required.

Notes

Your Benefits

  • Flexible working hours, incl. remote work
  • Regular training courses
  • Private healthcare packages
  • Benefits packages (incl. Multisport Card)
  • Interesting, diversified field of activity in an international working environment

EVIDENT Europe GmbH is an equal opportunities employer and we look forward to receiving your application.


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