| Ref#: | 262 |
| Location | Italy |
| Category: | Service |
| Date Added: | February 03, 2023 |
Job Duties
- You answer telephone calls and process request received by e-mail
- You inform / guide customers according to their request (request for intervention, contract follow-up, repair request, follow-up of filles in progress, technical information, etc.)
- You ensure after-sales service follow-up in microscopy and industry
- You carry out the commercial study of the customer´s request such as:
- Monitoring of contracts, open Sales Orders & deliveries,
- Establishment of maintenance or repair quotes,
- Collaboration with the repair center located in the Czech Republic
- Follow-up of quotes and interventions
- Communication and monitoring of costs and deadlines
- You build commercial offers and ensure follow-up in relation with the Commercial Delegate and external service providers who work with customers
- You process the interventions and validate the invoices of the stakeholders according to the quotes established
- You handle complaints and disputes
Requirements
- You bring experience in sales administration management of at least 3 years in an after-sales service, management of maintenance / contracts / management of spare parts and intervention company
- Education level: Bac +2/+3
- Good written and oral expression skills
- Customer and solution oriented skills
- Ability to analyze situations and take quick action
- Knowledge of ERP and CRM software
- Good level of oral and written Englisch required given the international context of the position
Notes
About Evident
Evident was established as a 100% subsidiary of Olympus on April 01, 2022 and has fully acquired the Life Science Solutions and Industry Solutions businesses. Headquartered in Tokyo, Japan, EVIDENT employs around 4,500 people at a total of 57 locations worldwide. EVIDENT Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 14 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, EVIDENT offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
Sorry, this page is not available in your country